March 29, 2007
Dear Kyle and Laura,
After almost four years, I think that the construction dust has finally settled out here at our new home on the ridge.
As you know, when Betty and I were shopping for a contractor in La Crosse to build a home for us, your name came highly recommended. You will recall that being an old and ex roofing contractor, I was a little suspicious, but after the tour of homes that you had built, we signed on. You will also recall that our architect, Mr. Ken Dahlin of Genesis Architects in Racine, was comfortable with you, which, I think, was unusual for Ken.
You will also recall that we, at the time, continued to live in Kenosha and that the job site in Genoa was 250 miles away. Your e-mail communications and pictures kept us apprised of job progress. When we would come to the jobsite, you always clearly answered our questions; you were always available. We never felt pushed or rushed when discussing the project.
I believe that the workmanship on this project was higher than that which is generally accepted in the trades, and that you used top quality materials throughout.
L.R. Ross, Inc. completed the project on time and within our projected budget.
You graciously took care of any glitches that arose. These were completed to our satisfaction.
We are extremely pleased with the additional work that you completed for us after we moved in on April 15, 2003. This would include the two canopies above the overhead doors and the airlock at the front door, and later, the airlock on the south side.
Both Betty and I appreciate your integrity and professionalism as a contractor, and you certainly have earned our trust personally and as a professional builder.
George and Betty Kruck
Ross Builders is in the process of building a second home for the Olsons. The first building experience went so well that we did not consider another contractor. ... The design staff is a real bargain in today's market. The staff's skill, talent, knowledge, continual educational growth, and gift for drawing and designing a home are remarkable. ... If we should decide to build again, Ross Builders would be our undisputed choice for lot location, design and construction.
(paraphrased for length)
Larry and Betty Olson
December 14, 2006
Dear Kyle and Laura,
We cannot thank you enough for building our dream home! Your entire team was wonderful to work with.
We started with you taking our ideas and making them into a reality we could see on paper! The detail of your custom design for us was impressive. You listened to us very carefully and were so accommodating to our changes and suggestions.
Susan and Laura helped us know where to pick out lighting, tile, carpet, etc. So many builders just send you out on your own, not L.R. Ross. You helped us know who to talk to and sat with us to coordinate tile, paint color, wood, etc. You definitely have a full-service staff and it made the building process so fun and relaxing. The result is a well designed and coordinated home that expresses the warm environment our family was hoping for.
Kyle was on top of every detail in our building process. He was in great communication with all of the subcontractors. I cannot say enough of his organization and communication skills. He is such a warm and personable man. As Jon said when we first met Kyle, "He's the kind of guy you'd like to go out to dinner with." We always knew what was going on and everything stayed on schedule. We actually moved into our new home two weeks ahead of schedule! We've never known anyone else building that moved in early!
The woodworking team was fantastic! Tom and his crew did a dynamite job. We get raves from everyone who walks through our home at how beautiful the woodwork was done. Our home has such a custom look because of the woodwork. So many extra touches with woodwork and beyond were done, like our pillars for our staircase, variations on the ceilings, and even the recessed area in the drywall by our master bedroom. The extra touches were all L.R. Ross ideas, and what a difference they make!
We felt like we became part of the L.R. Ross family. Laura was always advocating for us when we ran into any snags with the appliance store and landscaper, for example. Her attention to detail with the budget was wonderful! Kyle was always calm and ready to take whatever action was necessary to make us have a positive experience. Susan was always eager to give her expert interior design advice. We cannot thank each of you enough for helping us build our dream home! We never thought the building process could be so fun! Thank you!
Sincerely, Jon, Michelle, Cassie & Caitlin Zlabek
Thank you, everyone, for your extra efforts in redesigning my home. I cannot say enough about the concern and help from all. You have an extra special team.